Shipping & Crating Policy

How We Protect Your Investment

At Archaic Metal, we understand that a custom copper chimney cap is a significant investment. We don't just "box" our work — we engineer the protection for it.

1. Custom-Built Wood Crating — Unlike mass-market sellers who use cardboard, every chimney cap we ship is secured inside a custom-built, heat-treated wood crate. This rigid skeleton prevents the copper from bending, bowing, or sustaining damage during transit.

2. Fully Insured Freight — Every shipment is 100% insured. In the extremely rare event that a crate is damaged by the carrier, we handle the claim — not you.

3. Delivery Specifics

• Carrier: Smaller items ship via UPS/FedEx. Large chimney caps ship via LTL Freight due to their size and weight.
• Lift-Gate Service: For freight shipments to residential addresses, we include lift-gate service at no extra charge — the driver will lower the crate to the ground for you.
• Signature Required: To ensure your cap arrives in the right hands, a signature is required upon delivery.

4. Inspection Upon Arrival — We ask that you inspect the exterior of the crate before signing for the delivery. If you see major structural damage to the wood crate, note "Damaged" on the driver's paperwork and contact us immediately.

Lead Times & Tracking

• Fabrication: Since each piece is handcrafted to your dimensions in our New Jersey workshop, please allow 3–4 weeks for fabrication.
• Tracking: As soon as your crate leaves our dock, you will receive a tracking number and a direct link to monitor its progress to your doorstep.

Questions about your shipment? Call or text Sean at (609)352-9840 or use the contact form.